FAQs
Check out our most frequently asked questions below.
If you still need help, please visit our extensive Customer Care FAQ page or email us at hello@happii.today
Our Materials
How we choose our material
Our jewelry serves as wearable reminders on your journey. Thatās why we exclusively use high-quality, durable, and easy-to-maintain materials, ensuring they can accompany you 24/7.
We know that the journey of healing and growth takes time, and we want our products to be with you every step of the way!
14K Gold-Filled
US 14K gold-filled is our favorite material for its beauty, durability, and affordability.
It's waterproof, tarnish-resistant, and hypoallergenic, allowing you to wear your reminder in shower and in sleep!
.925 Sterling Silver
Our sterling silver jewelry, made with 92.5% pure silver, is both elegant and minimalistic. These hypoallergenic, timeless pieces are simply beautiful.
They may darken over time, but a quick polish will restore their shine.
Fun fact: the oils from your skin help prevent tarnish, so wear your silver often!
Sizing & Customization
What size should I order?
Everyone has a unique shape and style, so it's best to measure to find your perfect fit. Here's a general guide to help you choose the ideal necklace length:
- 12-14": Chocker. Sits snugly around the neck. Perfect for a chic, elegant look.
- 16": Rests around the collarbone. Ideal for a classic and versatile style.
- 18": Most popular length. Falls right below the collarbone.
- 20-24": Falls between the collarbone and the bust. Great for casual or business wear.
- 28-36": Hangs below the bust. Perfect for a dramatic, eye-catching look.
How do I measure my size?
- Use a String: Wrap a piece of string around your neck to the desired length, then measure the string with a ruler.
- Consider Your Neck Size: If you have a wider neck, opt for a slightly longer length for a comfortable fit.
- Think About Your Outfit: Different lengths complement different necklines. For example, chokers go well with off-the-shoulder tops, while longer necklaces pair nicely with high necklines.
Can I customize my necklace?
Yes, we handcraft items on-demand in the USA, so there are several ways we can customize and personalize your jewelry! You can customize the followings:
- Engraving on Jewelry
- Chain Length: Select the length with or without an extender.
- Chain Type: We offer four types: dainty cable chain, thin box chain, satellite chain, and paperclip chain.
- Bracelet Size
- Custom Words on Acrylic Letter Beads
Please note that some of these customizations may not be eligible for a full refund. For more details, refer to our return and exchange page.
Shipping
Handmade, uniquely for you!
We believe that every piece of jewelry should be as unique as the person wearing it.
Thatās why our products are made to order just for you!
Your order will be handcrafted by kind-hearted women in our little studio located in Massachusetts, ensuring that it meets your personal style and preferences. We typically ship within 1-4 business days, allowing us to create something special for you.
We appreciate your patience and canāt wait for you to enjoy your one-of-a-kind piece!
How long does it take to get my order?
- Production Time: 1-4 business days on average, 10 days max.
- Transit Time: 1-7 business days via USPS; varies depending on USPS capacity; can take longer during peak times.
- Total Order-to-Delivery Time: 2-11 days average; can take longer during peak times.
How much is shipping?
Shipping costs are based on USPS rates. We offer free shipping on U.S. orders of $150 or more after applying any applicable discounts.
Return & Exchange
One Free Return & Exchange per Order
You can return unused, unworn items in new condition with the original tags intact within 30 days of delivery for store credit or different sizes.
Please note that personalized and clearance items are not eligible for the free return and exchange program.
Youāre allowed one free return label per order.
$10 stocking fee for cash refund
A $10 restocking fee will apply for cash refunds, and youāll be responsible for the return shipping cost.
Personalized items
Personalized items are not eligible for a full refund, but we do offer store credit at 75% of the original product price for returns.