Happii to help.
You matter to us.
Happii Customer Care
Return & Exchange
Our mission is to promote mental health and spread happii-ness, which includes ensuring you have a positive experience with us.
If you're not 100% happii with our products, please don’t hesitate to reach out to us at hello@happii.today
Below are six common cases and FAQs.
001. Damaged or Incorrect Order
Did you receive the wrong item or is it damaged?
We’re so sorry! Please contact us at hello@happii.today immediately and we'll make it right.
What you need to know
1. Your next step and timeline
Please contact us at hello@happii.today within 7 days of delivery.
2. Eligibility
We'll ask you to provide a photo of the damaged or incorrect item so that we can understand the situation.
3. Cost
Free with prepaid label if contacted within the time limit.
4. Processing Time
We'll send you the replacement as soon as the original package is dropped off at the USPS.
002. Exchange (Non-Personalized Items)
Need to exchange for a different size?
Enjoy a free exchange! We’ll send you a prepaid shipping label for approved exchanges (maximum one free exchange per order).
What you need to know
1. Your next step and timeline
- Please contact us at hello@happii.today within 30 days of delivery.
- Please include a photo of the product to expedite the approval process.
2. Eligibility
- The item must be unused, unworn, and in new condition.
- Photo proof is required to verify the condition of the product.
- We will inspect the item upon receiving it.
- Personalized items and clearance items are not eligible.
3. Cost
- Free with prepaid label for an accepted exchange.
- We allow one free exchange per order.
4. Processing time
- We'll send the replacement as soon as we receive and inspect the item.
5. The fine prints
- We reserve the right to deny exchange requests if the item is used or if the request is made outside the exchange window.
- For items that do not pass our inspection, the customer will be responsible for the return shipping.
003. Return for Store Credit (Non-Personalized Items)
Not completely happii with your item?
No problem! Your return is free, and store credit will be issued as soon as we receive your item.
What you need to know
1. Your next step and timeline
Please contact us at hello@happii.today within 30 days of delivery.
Please include a photo of the product to expedite the approval process.
2. Eligibility
- The item must be unused, unworn, and in new condition.
- Photo proof is required to verify the condition of the product.
- We will inspect the item upon receiving it.
- Personalized items and clearance items are not eligible.
3. Cost
- Free with prepaid label for an accepted return.
- We allow one free exchange per order.
4. Processing time
- We'll send the replacement as soon as we receive and inspect the item.
5. The fine prints
- Please note that the store credit will cover only the product cost and does not include the original shipping fee.
- We reserve the right to deny exchange requests if the item is used or if the request is made outside the exchange window.
- For items that do not pass our inspection, the customer will be responsible for the return shipping.
004. Refund (Non-Personalized Items)
Need to return your item for a cash refund?
The customer is responsible for return shipping, and a $10 restocking fee will be applied. Remember, if you choose to receive store credit, your return is free!
What you need to know
1. Your next step and timeline
Please contact us at hello@happii.today within 30 days of delivery.
Please include a photo of the product to expedite the approval process.
2. Eligibility
- The item must be unused, unworn, and in new condition.
- Photo proof is required to verify the condition of the product.
- We will inspect the item upon receiving it.
- Personalized items and clearance items are not eligible.
3. Cost
- The customer bears the return shipping cost.
- $10 restocking fee.
4. Processing time
- We'll issue the refund as soon as we receive and inspect the item.
- The refund should appear in your original payment method within 3-5 business days.
5. The fine prints
- We reserve the right to deny refund requests if the item is used or if the request is made outside the refund window.
- For items that do not pass our inspection, the customer will be responsible for the return shipping.
- Please note that we are not responsible for any lost items during the return process. We recommend using a shipping method that includes tracking information for your return.
005. Personalized Items
We love creating personalized items just for you, making each piece unique and special! Unfortunately this means we don't offer a full refund.
You may return your item for store credit equal to 75% of the original product price.
What you need to know
1. Your next step and timeline
Please contact us at hello@happii.today within 30 days of delivery.
Please include a photo of the product to expedite the approval process.
2. Eligibility
- The item must be unused, unworn, and in new condition.
- Photo proof is required to verify the condition of the product.
- We will inspect the item upon receiving it.
3. Cost
- 25% of the product cost will be deducted from the store credit or refund amount.
- If you choose store credit, we'll provide a prepaid label for an accepted return. We allow one free return label per order.
- If you choose a cash refund, you’re responsible for paying the return shipping cost. We highly recommend using a shipping method that includes tracking information for your return, as we are not responsible for any items lost in transit.
4. Processing time
- We'll issue the store credit or the refund as soon as we receive and inspect the item.
- The cash refund should appear in your original payment method within 3-5 business days.
5. The fine prints
- Please note that the store credit or the refund will cover 75% of the product cost and does not include the original shipping fee.
- We reserve the right to deny refund requests if the item is used or if the request is made outside the refund window.
- For items that do not pass our inspection, the customer will be responsible for the return shipping.
- Please note that we are not responsible for any lost items during the return process. We recommend using a shipping method that includes tracking information for your return.
006. Clearance Items and Customer Orders
Clearance items and custom orders are final sale, sold as is, and not eligible for return, exchange, or refund.
FAQ
What is your return policy?
We want you to be 100% happii with your purchase! Here’s a quick overview of our return policy:
- One Free Return & Exchange per Order: We want to make it easy for you, so we cover the return shipping cost for eligible returns and exchanges! You can return unused, unworn items in new condition with the original tags intact within 30 days of delivery for store credit or different sizes. Please note that personalized and clearance items are not eligible for the free return and exchange program. You’re allowed one free return label per order.
- Cash Refunds: A $10 restocking fee will apply for cash refunds, and you’ll be responsible for the return shipping cost.
- Personalized Items: These are not eligible for a full refund, but we do offer store credit at 75% of the original product price for returns.
- Clearance Items: These are final sale and cannot be returned or exchanged.
If you have any specific questions or need assistance, feel free to reach out to us at hello@happii.today!
Where can I find my return label?
We provide prepaid return labels for eligible returns and exchanges. You can find your label in your account here. If you’d like the label to be emailed, please contact us at hello@happii.today.
What if I lost my return label?
No worries! You can easily access your return label by logging into your account here. If you need us to resend the label, just reach out to us at hello@happii.today, and we’ll be happy to help!
What is the status of my exchange or return?
To check the status of your exchange or return, please log in to your account here. If you need further assistance, feel free to email us at hello@happii.today, and we’ll be happy to help!
What items are eligible for return or exchange?
Eligible items for return or exchange include those that are unused, unworn, and in new condition, with the original tags still attached.
Personalized items can be returned for store credit at 75% of the original product price, but clearance items and custom orders are not eligible for return or exchange.
If you have any questions about a specific item, feel free to reach out!
Can I exchange an item for a different product?
We don’t allow direct exchanges for different products. Instead, we’ll issue you store credit for the original item, which you can use to purchase the new product.
Can I return personalized items?
Personalized items are not eligible for return or exchange.
However, if you need to return a personalized item, we can issue store credit at 75% of the original product price.
Please keep in mind that the original shipping cost will not be credited back. If you have any questions or need assistance, feel free to reach out!
Will I be refunded the original shipping cost?
Unfortunately, the original shipping cost is not refundable. If you choose to return an item for store credit, your return shipping will be free, but any shipping fees from your original order will not be credited back. If you have any further questions, feel free to ask!
How will I receive my store credit?
You can check your store credit by logging into your account page here. Your store credit will be applied to your account as soon as your return is processed. If you have any questions or need assistance, feel free to reach out!
