We offer a 6 month warranty for jewelry products from the date of purchase.

Our warranty program covers defects in materials or workmanship that occur during normal use of the product.

Items that qualify for the warranty will be repaired free of charge including shipping both ways.

Our warranty program covers defects in materials or workmanship that occur during normal use of the product.

This includes issues such as:

• Chain breaking from the clasp or jump ring
• Chain breaking in the middle without force being applied to (no stretched links)
• Faulty clasp
• Tarnish of gold filled material despite following the Care Instruction
• Stretch cord breaking without applying force

Items that qualify for the warranty will be repaired free of charge including shipping both ways.

We offer a 6 month warranty for jewelry products from the date of purchase.

Please follow these steps:

1. Contact the Happii Customer Care team at hello@happii.today with the subject "Warranty Request - Order ####"
2. Describe the issue.
3. Attach clear photos that show the defect and the whole product
4. Our team will get back to you asap!

Our warranty doesn't cover:

• Lost/stolen items
• Damage caused by misuse, accident, and any modifications or alterations by a 3rd party
• Normal wear and tear
• Failure to follow jewelry cleaning instructions
• Items that were broken with force, such as accidentally pulling on the chain or stretching the bracelet

Yes, you will need to provide proof of purchase to file a warranty claim. This helps us verify the purchase date and determine if the item is within the warranty period.

Please reach out to us using the email address associated with your purchase and include your order number.

First of all, it’s clear that someone loves you very much! You mean so much to the gift giver, and so do you to us!

To start a warranty claim, please reach out to us and provide us the email address and the name of the gift giver. If that’s not possible, you can still contact us, and we’ll do our best to assist you with the information you have.

Unfortunately, our warranty does not cover lost or stolen jewelry. We recommend keeping your jewelry in a safe place and considering insurance for added protection against loss or theft. If you have any other questions or need assistance, feel free to reach out to us!

Yes, our warranty is transferable! The warranty period is 6 months from the initial purchase date. If you give the jewelry as a gift or sell it to someone else, the new owner will need to provide the name and email address of the original purchaser so that we can locate the order and verify the warranty period and product details.

Absolutely! To keep your jewelry looking its best, we recommend referring to our care section here. It includes helpful tips on cleaning, storage, and general maintenance to ensure your jewelry stays beautiful for years to come.

Once we have all the necessary information, including proof of purchase and clear photos, we typically make a decision within 1 to 2 business days.

If your claim is approved, you can download the return label from your account.

Once we receive the item, we will inspect it again and either repair or replace it within 3 to 5 business days.

Please note that for items that have been discontinued, it may take longer than 5 business days, as we might not have all the necessary parts.

We strive to handle everything as quickly as possible and will keep you updated throughout the process.

We can certainly assist with repairs after the warranty period for a small fee plus the cost of materials.

Each repair request is assessed on a case-by-case basis, depending on the issue.

To get started, please email us with your order number, a description of the issue, and clear photos of the broken part as well as the entire product.

We’ll evaluate the situation and get back to you with an estimate.