Order & Shipping

Happii to help.

You matter to us.

Email Us

Happii Customer Care

Order & Shipping

We’re dedicated to providing you with a seamless shopping experience that reflects our commitment to your happiiness.

Whether you have questions about placing an order, shipping timelines, or payment options, we’re here to help!

If you need assistance, don’t hesitate to reach out to us at hello@happii.today.

Below are some common questions and answers to guide you through the ordering process.

001. Made to order, uniquely for you!

We believe that every piece of jewelry should be as unique as the person wearing it.

That’s why our products are made to order just for you!

Your order will be handcrafted by kind-hearted women in our little studio located in Massachusetts, ensuring that it meets your personal style and preferences. We typically ship within 1-4 business days, allowing us to create something special for you.

We appreciate your patience and can’t wait for you to enjoy your one-of-a-kind piece!

002. Order-to-Delivery Timeline

We’re committed to getting your unique piece to you as quickly as possible!

Here’s what to expect from order to delivery:

Production Time
Your item will be handcrafted just for you, typically taking 1 to 4 business days. Please note that during busy periods, this may take up to 10 business days.

Transit Time
Once crafted, your order will be shipped via USPS. It typically takes 1 to 7 business days.

Please note that transit times can vary depending on USPS capacity.

Total Order-to-Delivery
In total, you can expect your order to arrive within 2 to 11 business days, though it may take longer during peak times.

003. Happii Thoughts inside every package

We want every package to feel like a special gift from your BFF!

When you open your order, you’ll find a personalized handwritten note with your name, along with extra goodies and pick-me-ups to brighten your day.

Our jewelry is beautifully wrapped and ready to be gifted, making it the perfect surprise for yourself or someone you love.

Just a heads up: it may make you cry! Many of our customers have shared how our thoughtful touches have brought them to tears of joy. We can’t wait for you to experience the happii love!

004. Buying a Gift for Someone Special?

We’re happii to accommodate your special requests to make your gift even more meaningful!

Whether you’d like to include a personalized message, omit the packing slip, or add extra goodies, we’re here to help.

Tell us your story, and we’ll make sure your gift is as unique and heartfelt as the person receiving it!

Email Us

005. What size should I order?

Everyone has a unique shape and style, so it's best to measure to find your perfect fit. Here's a general guide to help you choose size.

We offer one free exchange per order. If you need resizing, email us and we'll take care it.

Email Us

Necklace sizing guide

1. Measuring tips

Use a String: Wrap a piece of string around your neck to the desired length, then measure the string with a ruler.
Consider Your Neck Size: If you have a wider neck, opt for a slightly longer length for a comfortable fit.
Think About Your Outfit: Different lengths complement different necklines. For example, chokers go well with off-the-shoulder tops, while longer necklaces pair nicely with high necklines.

2. General guideline

12-14": Chocker. Sits snugly around the neck. Perfect for a chic, elegant look.
16": Rests around the collarbone. Ideal for a classic and versatile style.
18": Most popular length. Falls right below the collarbone.
20-24": Falls between the collarbone and the bust. Great for casual or business wear.
28-36": Hangs below the bust. Perfect for a dramatic, eye-catching look

3. Popular size

18" with a 2" extender is the most popular necklace length.

Bracelet sizing guide

1. Measuring tips

Simply wrap a measuring tape around your wrist, ensuring it makes full contact with your skin all the way around. For the most accurate fit, pull the tape snugly around your wrist but without digging into your skin.

2. General guideline

Our bracelet size indicates the inner circumference of the bracelet

If you prefer a snug fit, order the bracelet size that matches your wrist measurement. For example: If your wrist measures 6 inches, select size 6 for your bracelet.
If you prefer a loose fit, add 0.25" to 0.5" to the measurement

3. Popular size

The most popular size is 6.5.

FAQ

Can I modify or cancel my order after it's been placed?

If you need to modify or cancel your order, please contact us as soon as possible. Once an order is in processing or has been shipped, we may not be able to make changes.

How can I check the status of my order?

You can check the status of your order by logging into your account on our website here. Alternatively, you can track your order through the tracking link provided in your confirmation email.

Do I need an account to place an order?

No, you don’t need an account to place an order. You can check out as a guest, but creating an account can make future orders easier.

What if I have a discount code? How do I apply it?

If you have a discount code, you can enter it at checkout in the designated box before completing your order. The discount will be applied to your total product value.

Can I use more than one discount code?

Only one discount code can be used per order and cannot be combined with other promotions.

What should I do if I encounter an issue while placing my order?

If you encounter any issues while placing your order, please reach out to our Customer Care team for assistance. We’re here to help!

What is the order processing timeline?

Your order will be handcrafted by kind-hearted women in our little studio located in Massachusetts, ensuring that it meets your personal style and preferences.

We typically ship within 1-4 business days, allowing us to create something special for you.

Please note that during busy periods, this may take up to 10 business days.

Can I customize my product?

Yes, we handcraft items on-demand in the USA, so there are several ways we can customize and personalize your jewelry! You can customize the followings:

Engraving on Jewelry
Chain Length: Select the length with or without an extender.
Chain Type: We offer four types: dainty cable chain, thin box chain, satellite chain, and paperclip chain.
Bracelet Size
Custom Words on Acrylic Letter Beads

Please note that some of these customizations may not be eligible for a full refund. For more details, refer to our return and exchange page.

Can you expedite my order?

If you need your order expedited, please contact us directly, and we will do our best to accommodate your request.

However, please note that we cannot guarantee a specific delivery date.

Will gift orders show the price?

No, neither gift orders nor regular orders will show the price on the packing slip. Our packing slip includes item details and the sender’s information but does not display prices. If you prefer, we can also omit the packing slip from your package upon request.

Can you include a personal message with gift orders?

Yes! You can include a personal message with your gift order. Simply enter your message in the designated field at checkout or email as after you place the order, and we’ll include it with your order.

What shipping options do you offer?

We only use USPS for shipping. You can choose between USPS Ground Advantage or Priority shipping at checkout

How much does shipping cost?

Shipping costs are based on USPS rates. We offer free shipping on U.S. orders of $150 or more after applying any applicable discounts.

Do you ship internationally?

Yes, we ship internationally as long as USPS delivers to that country. Please note that customers are responsible for paying any customs fees or import taxes.

Will I be charged customs fees for international orders?

Yes, customers are responsible for any customs fees or import taxes that may apply to international orders. Please check with your local customs office for details.

When will my order ship?

Your order will be handcrafted by kind-hearted women in our little studio located in Massachusetts, ensuring that it meets your personal style and preferences.

We typically ship within 1-4 business days, allowing us to create something special for you.

Please note that during busy periods, this may take up to 10 business days.

Once your order leaves our studio, it will take 1-7 business days for the package to be delivered.

How long does delivery take once my order has shipped?

Delivery times vary depending on the shipping method selected. USPS Ground Advantage typically takes 3-5 business days, while Priority shipping usually takes 1-3 business days.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. Once an order is in processing or has shipped, we may not be able to make changes.

How can I track my order?

You can track your order using the tracking link provided in your shipping confirmation email. You can also log into your account on our website (link here) to view your order status.

What should I do if my order hasn’t arrived?

If the tracking link indicates that your order has been delivered but you don’t see it, please follow these steps:

Contact Your Local Post Office: They are closest to the package and often have the best insight on its whereabouts.
Check for Delays: Based on our experience, packages that show as delivered typically arrive within 1-2 days. Sometimes, they may be delivered to the wrong address, and your good neighbor might drop them off.
Reach Out to Us: If you've contacted your post office and they don’t have any information, please contact us, and we’ll work together to figure out the next steps.