Material
What We Use
Gold Filled
We adore the luxurious look and lasting wear of our 14k gold-filled jewelry. It's the perfect blend of quality and timeless elegance. With a thick layer of 14k gold heat and pressure bonded to a brass core, our pieces contain much more real gold than gold-plating. Plus, you can wear them in the shower or during a workout without worrying about them turning green.
Sterling Silver
Our sterling silver jewelry, made with 92.5% pure silver, is both elegant and minimalistic. These hypoallergenic, timeless pieces are simply beautiful. They may darken over time, but a quick polish will restore their shine. Fun fact: the oils from your skin help prevent tarnish, so wear your silver often!
Gold-filled vs Gold-plated
Gold-filled jewelry offers a luxurious look with a thick layer of 14k gold bonded to a brass core, providing lasting quality and elegance.
It's more durable and contains significantly more gold than gold-plated pieces, which have a thin gold layer that can wear off over time.
With proper care, gold-filled jewelry resists tarnishing and can be worn daily, even in the shower or during workouts, without losing its shine.
We’ve chosen gold-filled for its beauty and longevity because we know that the journey of healing and growth takes time. We want our products to be with you every step of the way.
Shipping & Return
Overview
Your order will be handcrafted by kind hearted women in our little studio, located in Massachusetts.
- We typically ship within 5 business days.
- Returns are accepted within 30 days of delivery.
- Personalized items and final sale items are not eligible for return or exchange.
How long does it take to get my order?
Processing Time: 2-4 days on average, 10 days max.
We lovingly handcraft each item to order, infusing it with lots of love. Please allow up to 10 business days for processing before your order is shipped out. On average, our processing time ranges from 2 to 4 days, though this can vary due to factors such as order volume and the team's capacity.
Shipping Time: 1-7 days.
Once your order is "processed", USPS will deliver your package. Depending on the service you choose and the destination, shipping time can vary from 1 to 7 days.
Total Order-to-Delivery Time: 3-10 days average, 17 days max
Combining these two, you'll likely receive your orders typically within 3-10 business days, but it can take up to 17 business days.
Will I get a tracking number for my package?
Yes, you will! Once we ship your order, we'll send you an email with your USPS tracking number. If you can't find this email in your inbox, it might be in your spam folder, so please check there too. Use the link in the email to track your package and see when it's expected to arrive.
If you have any issues or need further assistance, feel free to reach out to us. We're here to ensure you have a smooth experience from order to delivery.
What is your return & exchange policy?
We're committed to ensuring our pieces accompany you throughout your journey for a long time.
We understand that online shopping doesn't always give you the full picture regarding texture, size, and color of our products. While we strive to provide as much information as possible, we know that sometimes things might not be exactly as you expected.
- If you're not 100% happii with your purchase, we're here to help. Please reach out to us at hello@happii.today within 30 days of delivery, and we'll do our best to make things right.
- Items must be unused and in original condition, including all original packaging.
- Personalized products and "Final Sale" items are not eligible for return or exchange.
- Unless we made an error with the order, customers are responsible for return shipping.
- Shipping fees are non-refundable.
Warranty & Repair
Frequently asked question
We believe in the quality of our products and want to ensure that our customers are happii with their purchases.
Our necklaces are covered under a 6 month warranty from the date of purchase that covers manufacturer defects.
Please refer to our Warranty page for more details.
FAQ
What size should I order?
Everyone has a unique shape and style, so it's best to measure to find your perfect fit. Here's a general guide to help you choose the ideal necklace length:
- 12-14": Chocker. Sits snugly around the neck. Perfect for a chic, elegant look.
- 16": Rests around the collarbone. Ideal for a classic and versatile style.
- 18": Most popular length. Falls right below the collarbone.
- 20-24": Falls between the collarbone and the bust. Great for casual or business wear.
- 28-36": Hangs below the bust. Perfect for a dramatic, eye-catching look.
How to Measure
- Use a String: Wrap a piece of string around your neck to the desired length, then measure the string with a ruler.
- Consider Your Neck Size: If you have a wider neck, opt for a slightly longer length for a comfortable fit.
- Think About Your Outfit: Different lengths complement different necklines. For example, chokers go well with off-the-shoulder tops, while longer necklaces pair nicely with high necklines.
By taking these steps, you'll ensure your necklace not only fits perfectly but also enhances your unique style.
Can I customize my necklace?
Yes, absolutely! We love helping you create a piece that's uniquely yours.
Our Beautifully Imperfect collection offer custom engraving on the back as well as custom size.
If you need further customization, please reach out to us at hello@happii.today
Please note, all custom orders are considered final sale and are not eligible for return or exchange.