FAQ
Gold Filled vs. Gold Plated
Gold-filled jewelry offers a luxurious look with a thick layer of 14k gold bonded to a brass core, providing lasting quality and elegance.
It's more durable and contains significantly more gold than gold-plated pieces, which have a thin gold layer that can wear off over time.
With proper care, gold-filled jewelry resists tarnishing and can be worn daily, even in the shower or during workouts, without losing its shine.
We’ve chosen gold-filled for its beauty and longevity because we know that the journey of healing and growth takes time. We want our products to be with you every step of the way.
What size should I order?
To ensure the perfect fit for your bracelet, take a moment for a quick measure.
Simply wrap a measuring tape around your wrist, ensuring it makes full contact with your skin all the way around. For the most accurate fit, pull the tape snugly around your wrist but without digging into your skin.
Here’s how to pick your size
Our bracelet size indicates the inner circumference of the bracelet
- If you prefer a snug fit, order the bracelet size that matches your wrist measurement. For example: If your wrist measures 6 inches, select size 6 for your bracelet.
- If you prefer a loose fit, add 0.25" to 0.5" to the measurement
The most popular size is 6.5.
What if I want a different size?
No problem at all!
If you need a different size for your bracelet, just reach out to us at hello@happii.today and let us know what you need. We'll do our best to create the perfect piece for you.
Just a heads-up: sizes larger than 7.5 inches might incur a small additional cost.
And please note that customized items are considered final sale and can't be returned or exchanged.
How long does it take to get my order?
Processing Time: 2-4 days on average, 10 days max.
We lovingly handcraft each item to order, infusing it with lots of love. Please allow up to 10 business days for processing before your order is shipped out. On average, our processing time ranges from 2 to 4 days, though this can vary due to factors such as order volume and the team's capacity.
Shipping Time: 1-7 days.
Once your order is "processed", USPS will deliver your package. Depending on the service you choose and the destination, shipping time can vary from 1 to 7 days.
Total Order-to-Delivery Time: 3-10 days average, 17 days max
Combining these two, you'll likely receive your orders typically within 3-10 business days, but it can take up to 17 business days.
Will I get a tracking number for my package?
Yes, you will! Once we ship your order, we'll send you an email with your USPS tracking number. If you can't find this email in your inbox, it might be in your spam folder, so please check there too. Use the link in the email to track your package and see when it's expected to arrive.
If you have any issues or need further assistance, feel free to reach out to us. We're here to ensure you have a smooth experience from order to delivery.
What is your return & exchange policy?
We're committed to ensuring our pieces accompany you throughout your journey for a long time.
We understand that online shopping doesn't always give you the full picture regarding texture, size, and color of our products. While we strive to provide as much information as possible, we know that sometimes things might not be exactly as you expected.
- If you're not 100% happii with your purchase, we're here to help. Please reach out to us at hello@happii.today within 30 days of delivery, and we'll do our best to make things right.
- Items must be unused and in original condition, including all original packaging.
- Personalized products and "Final Sale" items are not eligible for return or exchange.
- Unless we made an error with the order, customers are responsible for return shipping.
- Shipping fees are non-refundable.