FAQs
Check out our most frequently asked questions below.
If you still need help, please visit our extensive Customer Care FAQ page or email us at hello@happii.today
Our Materials
How we choose our material
Our jewelry serves as wearable reminders on your journey. That’s why we exclusively use high-quality, durable, and easy-to-maintain materials, ensuring they can accompany you 24/7.
We know that the journey of healing and growth takes time, and we want our products to be with you every step of the way!
14K Gold-Filled
US 14K gold-filled is our favorite material for its beauty, durability, and affordability.
It's waterproof, tarnish-resistant, and hypoallergenic, allowing you to wear your reminder in shower and in sleep!
.925 Sterling Silver
Our sterling silver jewelry, made with 92.5% pure silver, is both elegant and minimalistic. These hypoallergenic, timeless pieces are simply beautiful.
They may darken over time, but a quick polish will restore their shine.
Fun fact: the oils from your skin help prevent tarnish, so wear your silver often!
Sizing & Customization
What size should I order?
Our bracelet size indicates the inner circumference of the bracelet
- If you prefer a snug fit, order the bracelet size that matches your wrist measurement. For example: If your wrist measures 6 inches, select size 6 for your bracelet.
- If you prefer a loose fit, add 0.25" to 0.5" to the measurement.
- Most popular size is 6.5.
How do I measure my size?
Simply wrap a measuring tape around your wrist, ensuring it makes full contact with your skin all the way around. For the most accurate fit, pull the tape snugly around your wrist but without digging into your skin.
Can I customize my bracelet?
Yes, we handcraft items on-demand in the USA, so there are several ways we can customize and personalize your jewelry! You can customize the followings:
- Engraving on the charm
- Bracelet Size: We offer 5.5" to 7.5". We're happii to create a different size for you.
- Custom Words on Acrylic Letter Bead Bracelets
Please note that some of these customizations may not be eligible for a full refund. For more details, refer to our return and exchange page.
Shipping
Handmade, uniquely for you!
We believe that every piece of jewelry should be as unique as the person wearing it.
That’s why our products are made to order just for you!
Your order will be handcrafted by kind-hearted women in our little studio located in Massachusetts, ensuring that it meets your personal style and preferences. We typically ship within 1-4 business days, allowing us to create something special for you.
We appreciate your patience and can’t wait for you to enjoy your one-of-a-kind piece!
How long does it take to get my order?
- Production Time: 1-4 business days on average, 10 days max.
- Transit Time: 1-7 business days via USPS; varies depending on USPS capacity; can take longer during peak times.
- Total Order-to-Delivery Time: 2-11 days average; can take longer during peak times.
How much is shipping?
Shipping costs are based on USPS rates. We offer free shipping on U.S. orders of $150 or more after applying any applicable discounts.
Return & Exchange
One Free Return & Exchange per Order
You can return unused, unworn items in new condition with the original tags intact within 30 days of delivery for store credit or different sizes.
Please note that personalized and clearance items are not eligible for the free return and exchange program.
You’re allowed one free return label per order.
$10 stocking fee for cash refund
A $10 restocking fee will apply for cash refunds, and you’ll be responsible for the return shipping cost.
Personalized items
Personalized items are not eligible for a full refund, but we do offer store credit at 75% of the original product price for returns.